- C-67, Second Floor, Dda Sheds, Okhla Phase 1,New Delhi, Delhi 110020.
- 10:00AM - 6:30PM, Sun Holiday
Grievance Redressal
Our Lending Partner
Salora Capital Limited
Grievance Redressal Officer: Mr. Amit Kumar
Email : connect@saloracapital.com
Mobile No. : +91-9289119450
Address : Unit no 403, 4th Floor, MGF Metropolis Mall, MG Road, Gurgaon, Haryana-122001
Our Lending Page
Pokket Loan
Email : info@pokketloan.com
Mobile No. : +91 9717201444
Address : C-67, Second Floor, Dda Sheds, Okhla Phase 1, New Delhi, Delhi 110020.
Customer Grievances Redressal Mechanism
Last Updated: March 31, 2025
The company commits and assures to provide the best possible recourse to resolve the grievance. Below are the steps which the customer needs to take for resolving his/her grievances:
Salora Capital Limited
1. The customer needs to lodge a complaint/grievance by sending a mail to info@pokketloan.com with subject line “Complaint & Grievance Register”. The company shall respond to the complaint within 7 working days, from the date of receipt/lodgement of complaint. The company on receipt of the complaint shall examine the same and accordingly communicate in writing/email/phone, its response on the same to the customer or else suitable justification shall be provided in case the resolution of the complaint requires more than the time stipulated above.
2. If the customer is still not satisfied with the response received, or if the customer doesn’t receive any response within 7 working days, then the customer can email to the Nodal Grievance Redressal Officer of the company as mentioned below:
Grievance Redressal Officer Name: Sweety
Contact : +91 9717221888
Email : info@pokketloan.com
Address : C-67, Second Floor, Dda Sheds, Okhla Phase 1, New Delhi, Delhi 110020
After examining the matter, customer grievance/complaint shall be resolved within 7 working days
Salora Capital Nodal Grievance Redressal Officer
Mr. Virender Gehlot
Mobile No. : +91-9289119401
Email : grievance@saloracapital.com
Address : A-103, Park Plaza Condominium, New Yari Road Opp. Fishery Institute, Versova, Andheri-West Mumbai City Maharashtra 400061
Grievances portal
https://saloracapital.com/grievance.php
If the complaint/grievance/dispute is not redressed within a period of one month after the date of representation or complaint to the Company, the borrower / customer may approach to the Ombudsman
of RBI (not later than one year after the reply received from the Company). Details
of RBI Ombudsman available on: https://rbi.org.in/Scripts/AboutUsDisplay.aspx?pg=BankingOmbudsmen.html
.
